CANADA
30 mins
Eastern Time - US & Canada
Platform: Zoom Online Meeting
Duration: 30 minutes
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Things to know about your consultation
- Consultations are available to be scheduled from Monday-Friday from 11am to 3pm EST.
- The consultation is a total of 30 minutes so please have your questions ready beforehand to make full use of the time.
- You can ask any questions you have about hairpieces from general ones to whether it suits you, how the process works or queries about your already-purchased products.
- If you are using the consultation to discuss a product you’ve purchased from us, please base your review of the consultation on the professional consultant advising you and not the product.
- If you do not schedule your consultation within 2 weeks after making your purchase, the order will be cancelled and you will be refunded directly.
Shipping Policy
- Shipping costs are calculated based on the chosen shipping method, weight, destination and the number of items in your package.
- Please allow 1-2 weeks for any online hair service or styling (base cut and/or haircut), after which your order will be shipped.
- ALL orders placed online with Overnight Shipping must be submitted and received before 4:30 p.m. Eastern Time. Any order placed on weekends or holidays will be processed the following business day. Please expect delays during the holiday season.
Return Policy: Service Final Sales
All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.
More details**While we make every effort to ensure the accuracy of each colour and gray percentage of our hair units, it's important to note that the colour representation on electronic devices such as phones, tablets, and monitor screens may vary from the actual colour of the hairpiece. This can happen due to factors such as lighting sources, digital photography, or personal colour perception that affect how the colours appear to individuals. Therefore, we cannot guarantee that the colour you see on your screen portrays the hairpiece's accurate colour.
Superhairpieces grants a 30-day warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of your hair during this period, we will be happy to repair your hairpiece or wig free of charge. Please note that once the unit has been sent to the factory, there will be a few months' wait time. During this time, you will need to provide your own unit.
In addition, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.
**Please note that v-looped-base models are not included in this warranty as they are disposable units. These models include the M111, M111XT, HD111 and M161V.
Defective Hair Systems (other than hair loss) are considered the following for stock and custom orders.
Hair Loss Warranty/Defective Claim Process
Please note: Any / All items received after the 10 days without prior notice will NOT be considered, and the request will be void.
**If you are within the United States or any other country, please ship your hairpiece to our Florida office.
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