Privacy is important to us
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on http://www.superhairpieces.ca you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at email@example.com.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalize the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at firstname.lastname@example.org.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at email@example.com. We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to firstname.lastname@example.org.
How we obtain, use and store your personal information
We may ask you for a variety of personal details at various places. It may also ask as a prerequisite to performing a specific action, such as our contact forms, livechat, newsletters or online store.
We will only keep this information permanently with your explicit permission — or if you make a hair system or product purchase in our store.
Under no circumstances will we ever sell, lease, loan or rent your information to any other company for any reason whatsoever. You're our customer, and we won't share!
How we communicate and send packages to you
We will never make a cold sales call to you for any reason. All personal phone and email communications will be at your request, or meant only to conduct specific business that relates to your order or account with us.
When we call you, our representative will only identify our company as "Super HP" or "New Frontier Global Ltd." — unless they are speaking directly with you. Also, all of our postal mail and shipped packages are discreet and will identify our company as "New Frontier Global Ltd." or "Super HP."
Our Email Newsletter — We have an informative newsletter that is emailed to our subscribers. We use mailchimp to manage this newsletter ensures this newsletter will only be sent to you at your request.
If you have any questions about any of our company or privacy policies, please don't hesitate to call us at 866-814-7879.