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New FAQ

Got Questions? We Have Answers!
Got Questions? We Have Answers!
Got Questions?
We Have Answers!

Frequently Asked Questions

We design each model with a specific reason to solve a specific concern from the client. There are different pros and cons to each material and technique. The one that you find meets the specific needs you have will be the best unit for you. If you would like guidance in finding which unit will match your needs the closest, we offer a video consultation service with one of our hair system specialists.

Choosing the right hair system can seem daunting at first, but we are here to help make the process as easy for you as possible. The main things to consider when looking for a hairpiece are whether you want it to be more durable, or to look more natural. Durability usually comes at the cost of naturalness, and vice versa. Once you have decided which is the priority for you, you can start looking at the different base types to match what you want. If you would like guidance in finding which unit will match your needs the closest, we offer a video consultation service with one of our hair system specialists.

Firstly, thank you for choosing us as your new hair system provider! We are sure you will be happy with our reliable and high quality services.
If you are not sure what hair system you have, we offer video consultation services to help guide you and identify what type of hair piece you have.
If you are looking for stock hair units or know what you are looking for, our men's hair systems can be viewed here. For women's hair systems, you can view our stock here.
If you are looking for a custom order, please give us a call at 1-866-814-7879 or email us at [email protected]
If you are looking for a low-hassle way to have the same hair unit shipped to you at regular intervals, we have a new subscription program to help you do that.

The durability of our hair systems will depend on several factors. The type of hair, base material, your lifestyle, and how you maintain the hairpiece will all affect how long it will last. Check the product details table on a specific item's page if you would like to know the estimated durability of that hair unit.

Yes, all of our hair systems are made with 100% real human hair. The only exception is our grey hair, which is Japanese Kanekalon synthetic fibre. If you would like the grey percentage to be human hair, you can order a customised stock unit and specify this requirement.

Our basic models are created in a different factory than the standard hair systems. This factory uses a streamlined process that allows the hairpieces to be produced quicker and for a cheaper price, but the quality of the standard hairpieces is slightly better.

The estimated completion time for a custom order is between 4-6 months if you have not chosen guaranteed delivery. If you would like guaranteed delivery in 3 months, we have a custom rush program for $50.00 without samples or $65.00 with samples. If you pay for guaranteed delivery and it does not arrive in time, the rush fee will be fully refunded, no questions asked.

For retail clients, all stock hairpieces are returnable for exchange or a full refund, minus shipping fees, within 15 days of receiving the item, provided it is still in its original condition and packaging. Any final sale options like base cuts, hair styling, bleached knots, and perming mean that the item cannot be returned or exchanged. Custom orders, overstock/limited edition hair systems, and all supplies are also final sale. Hair extensions can be returned in their original condition and packaging within 2 weeks of placing the order. To read more about our return policy, click here.

We recommend not washing it too frequently, as it can cause shedding to occur faster. Generally once a week should be enough. It is also recommended to use shampoos and conditioners that are safe for use on hair systems, which we have available for you to purchase here.

Gently remove your hair system: Try dipping it in solvent if you are having a hard time removing the tape.
Soak your hair in a solvent solution: Use plastic or stainless steel containers in a well-ventilated area.
Clean the base: To clean the lace area, use an old gift card and gently scrape outwards.
Rinse thoroughly: Using a fingernail brush, gently gliding it through the full length of the hair.
Shampoo and condition: Use a mild shampoo to balance the acid level before finishing with conditioner.
If you would like to watch a video showing how its done, click here.

1) Hairpiece Tape
2) Scalp protector
3) Hairpiece glue for extra holding
4) Brush
5) Shampoo
6) Conditioner
7) Leave-in conditioner
8) C22 Solvent or KP Pro Solvent for cleaning the tape off your scalp/hair unit
9) Rapid release if the hairpiece gets a lot of residue on it
10) Alcohol to clean off your scalp and the base of your hairpiece.

Keep in mind products may be different depending on the specific hair system you purchase.

In Canada, free shipping is done via either UPS or Canada Post, with express shipping going through Purolator. In the United States, free shipping is done via USPS, with express shipping going through FedEx. International shipping is done through either UPS or FedEx.

Yes, you can shower, go to the gym, and swim with a hair system on! However, you will need to take some precautions. Firstly, you should always wait 24-48 hours after installing the hair system before getting it wet or doing physical activity. The adhesives need time to bond properly, which they cannot do if they are exposed to significant moisture. It is also important to consider the base material of your hair system, as the full skin hair systems can cause much more sweating than their more breathable counterparts. If you would like the full details about swimming and working out with a wig or system on, you can read our blog post about it.

Remy hair is human hair used for hair systems and wigs that still has the cuticle intact when it is collected. This gives the hair a smoother, healthier appearance.

Our reward points system is the best way to get discounts. You will receive 10 points for every dollar you spend, and your points can be redeemed for discounts on future orders! We may also run seasonal coupons depending on the time of year. If you would like to stay informed about discounts, sign up for our newsletter and join our secret facebook group for access to exclusive codes and content. We also run a number of contests and programs focused on user-generated content, so make sure to reach out to learn how you can earn as much as $150 in store credit per submission!

Men's Systems

Yes, you can remove a monofilament/mono silk top base men's hair system. We recommend you use a daily wear tape such as the Super 1522 or the Super Red tape.

Colour 1, 11B, 1B, 2, 2ASH, 3, 3ASH, 4, and 4ASH.

The BF hair units come with pre-bleached knots in the 1" front hairline to give the unit a more natural looking hairline, while the standard units do not come with the bleached front.

Soft Indian Remy hair that is similar to European hair in texture is what our PRO units are made with. They are also made with Nano-tech knotting and come with pre-bleached knots in the 1" front hairline. The standard units are made with regular Indian Remy hair and are not made with Nano-tech knotting nor do they come with the bleached front.

1 Mono base hair system: M108.
4 full lace base hair system: M103, M105, M110, M115.

Scallop fronts are built to trick the eye into not seeing a straight line going across the front hairline. Most clients feel that having a straight edge looks unnatural. Therefore, the bump-like appearance ("scallop front") allows the hair to follow that pattern and takes away from having a straight line appear across the forehead.

Skin base units: M101, M111, HD111, M158 (Skin with 4 panels of French lace at the centre), M151 (Lace front - Dark root)
Mono base units: M112, M102
Lace base units: M162 (V-loop skin front, rest is Swiss lace), HD105, M106, M106L, M116S, M116M, M116L, M107

Women's Toppers and Wigs

No, we can't cut women's hairpieces. Clients would have to bring the hair unit to a hairstylist in order to find the right placement for the wig or topper.

The P44 and P46. They are breathable units with a Mono silk top, have the right base size for women, and they both have Medium density.

The P45 and P44 have a shallow contour.

Since these hair systems use 100% human hair, the simple answer to this is that yes, they can have the same treatments done to them as the hair on your head. However, it is important to remember that the hair in a hair system is much more fragile than natural hair would be, so processes that involve chemically treating the hair in any way can cause shedding and dry the hair out. It is best to have a professional who is experienced with hair systems and hairpieces do these treatments to avoid excess damage.

Yes, they can be parted in any direction, as currently all of our ladies toppers and wigs are considered “freestyle”.

While we cannot style and cut it for you, you can definitely bring your hair system to a local salon to get bangs cut into it, provided the hair system has long enough hair.

While we can do grey for custom orders, currently our women's stock hair units come in solid colours only.

Extensions

How well the hair extensions are maintained will determine their life span. Generally, the 4A hair extensions can last about 3-6 months while the 5A/6A extensions can last about 4-12 months.

We usually recommend 100-150 grams for a full head installation, depending on how much volume you want. Clip in hair extensions are 100 grams per pack, so for a full head we recommend about 1-2 packs.

We usually recommend 100-150 grams for a full head installation, depending on how much volume you want. Hand-Tied Weft hair extensions are 65 grams per pack, so for a full head, we recommend about 2-3 packs.

We usually recommend 100-150 grams for a full head installation, depending on how much volume you want. I-tip hair extensions are 40 grams per pack, so for a full head, we recommend about 2-3 packs.

We usually recommend 100-150 grams for a full head installation, depending on how much volume you want. Machine Weft hair extensions are 100 grams per pack, so for a full head, we recommend about 1-2 packs.

We usually recommend 100-150 grams for a full head installation, depending on how much volume you want. Tape In hair extensions are 50 grams per pack, so for a full head, we recommend about 2-3 packs.

We usually recommend 100-150 grams for a full head installation, depending on how much volume you want. U-tip hair extensions are 50 grams per pack, so for a full head, we recommend about 2-3 packs.

There are two bundles in a pack of I-tip hair extensions, and 25 pieces in each bundle. There are 50 pieces in each pack in total.

There are 20 pieces (10 sandwiches) in one pack of Tape In hair extensions.

There are two bundles in a pack of U-tip hair extensions and 25 pieces in each bundle. There are 50 pieces in each pack in total.

You should replace tapes on the Tape In hair extensions generally every 4-8 weeks, depending on the client.

Walker's Lace Release and KP Pro Solvent can be recommended.

You can use our Keratin Bond Remover (U Tip/Nail Tip Hair Extension Bond Remover). Do not use the Extension Release or KP Pro Solvent as they will not work for U Tip/Nail Tip hair extensions.

5A Quality Hair - Extension Ring
Regular Indian Hair - Women's Colour Ring
Premium Chinese Hair - Allure Colour Ring

The 5A/6A quality hair extensions are made with premium Chinese hair as opposed to the 3A/4A hair extensions, which are made with a mix of Indian/Chinese hair, so the colours are a little off, notably in the blondes. The colour ring best matches the 5A/6A grade extensions.

Supplies

Any style of attachment can be used, which is one of the best parts of a skin base hair system. Which hairpiece tape you choose will depend on how long you plan on keeping the hair unit on, which you can filter when you view our hairpiece tapes.

It will depend on how long you plan on keeping the hair unit attached.
For weekly wear - Super Blue Tape, Duo Tac Tape, Blue Liner Lace Front Tape.
For monthly wear - Super Tape, Ultra Hold, Extenda-Bond.

It will depend on how long you plan on keeping the hair unit attached. Please note that adhesives should only go on the poly perimeter and NOT the mono top area.
For daily wear - Super 1522, Super Red Liner Tape.
For weekly wear - German Brown Tape, Super Blue Tape, Duo Tac Tape.
For monthly wear - No Shine Tape, Super Tape, Ultra Hold, Extenda-Bond.

It will depend on how long you plan on keeping the hair unit attached. Please note that adhesives should only go on the poly perimeter and NOT the mono top area.
For the poly perimeter:
For daily wear - Super 1522, Super Red Liner Tape.
For weekly wear - German Brown Tape, Super Blue Tape, Duo Tac Tape.
For monthly wear - No Shine Tape, Super Tape, Ultra Hold, Extenda-Bond.
For the lace front:
For weekly wear - Super Blue Tape, Duo Tac Tape, Blue Liner Lace Front Tape.
For monthly wear - Super Tape, Ultra Hold, Extenda-Bond.

It will depend on how long you plan on keeping the hair unit attached.
For the poly on the sides and back:
For daily wear - Super 1522, Super Red Liner Tape.
For weekly wear - German Brown Tape, Super Blue Tape, Duo Tac Tape.
For monthly wear - No Shine Tape, Super Tape, Ultra Hold, Extenda-Bond.
For the lace section:
For weekly wear - Super Blue Tape, Duo Tac Tape, Blue Liner Lace Front Tape.
For monthly wear - Super Tape, Ultra Hold, Extenda-Bond.

Clients could apply a hairpiece tape that is safe for lace hair systems directly to the unit. The glue will then be applied to the side of the tape which will stick to the scalp.

Water-based glues, like Ghost Bond or Safe Grip. Use a brush to apply a thin, even layer and let it dry for exactly seven minutes - dries clear.

Ghost Bond is a water-based glue meaning it can freeze if placed in low temperature areas. It should always be stored at temperatures above its freezing point for this reason. This is also why we advise against having Ghost Bond delivered in the winter time if you live in a cold area, as the Ghost Bond might freeze and crack the bottle.

You should avoid putting acrylic based glues on lace or monofilament material as it can cause shedding and break down the hair.

Custom Orders

No, we do not take European hair custom made orders yet.

Yes, you have 2 weeks to cancel the order from the date the order was placed. After this point the unit will have begun production at the factory, so it will be too late to cancel.

Yes, you can. You will need to let us know the length of the dark roots (for example, 1", 1.5") and the colour that you want to use. Please keep in mind that there will be an additional fee for this option.

Yes, you can. Please keep in mind that there will be an additional fee for this option.

No, you don't. You can choose a different density percentage by zone. You will need to let us know the exact density that you need on the top, front, temples, crown, sides, back, and parting line.

You can call us to speak to a custom order specialist who can place the order for you or you can place the order online yourself.

Custom-made units are currently taking an average of 4-6 months.

You can request changes within 2 weeks from the date the order is placed. After this point, production on the unit will have already started at the factory, so it will be too late to make changes.

You can choose one highlight colour and one base colour. If you need more, there will be an additional fee.

Yes, you can. Please make sure to indicate that you want your system to be one length (10" one length, for example).

No, we cannot. 6" is the minimum hair length.

Yes, we can. You can mail your sample unit to us and we can duplicate it. We can use it as a reference for the base design, size, colour, base material, hair type, ect.

4" is the standard fold. We can make it longer, but keep in mind that the price will increase.

Yes, we can. We will need to know the highlight colour and the base colour. We will also need to know if you want the colours to be blended or if you want chunks. We also need to know the percentage of the highlight colour that you want (for example 30%, 40%, 50%). If you want circle or square highlights, you will need to tell us the size too (for example, 1/3", 1/2", 3/4", etc).

3 mils: super thin V-loop
4-6 mils: super thin skin
6-8 mils: thin skin
8-10 mils: medium skin
10-12 mils: thick skin
12-14 mils: super thick skin

3 mils: super thin V-loop (50% to 90%)
4-6 mils: super thin skin (70% to 110%)
6-8 mils: thin skin (90% to 130%)
8-10 mils: medium skin (110% to 150%)
10-12 mils: thick skin (140% to 180%)
12-14 mils: super thick skin (140% to 180%)

Please contact us immediately, we will ask you to send us pictures first. We will most likely need you to send back the unit for inspection. We will contact you to go over the options once the inspection is done. If the unit doesn't follow the order form, we will send the unit back to the factory for a free unit fix.

We can return your samples with the new hair unit. Alternatively, we can store them for you in our office. If you decide to place a new order, we can take them from your sample record and send them back to the factory.

We have up to 12" of hair length. There will be an additional fee if the hair length is 8" or more.

Synthetic hair is available in all lengths.

You can order up to 22" in hair length. We can check with the factory if the hair is available if you need more than 22".

Swiss lace is a very delicate material. 110% density is the most it can hold (light, close to medium).

120% (medium) is the maximum density recommended.

180% is the maximum density.

60% is the minimum density recommended.

50% is the minimum density.

90% is the minimum density.

We have 3 patterns available: circles, squares, and blended (as the name suggests, both colours are blended together).

From 5% to 100%, you can choose any option by increments of 5 (for example, 10%, 15%, 20%, etc). We also have 1% and 2-3%. Additionally, we can make your system without any grey.

It is not mandatory to provide samples. However, you can provide us with a template, sample unit, base material sample, colour sample, hair texture sample, etc.

Shipping and Warranty

If the order value is below $30.00 there is a $5.00 fee.

For overnight orders if order items are located in two warehouses, we need to charge double shipping. DOUBLE SHIPPING COST: $10.00 overnight fee for Ontario residents, plus $35.00 overnight fee from the US.

FedEx Overnight - $18.00 USD. FedEx 3 days saver - $12.00 USD.

Yes, you can. At the checkout page there will be an option to add additional notes for your order when you place it through our website. You can note here that you would like the discreet packaging. If you want to make absolutely certain the note has gone through, you can also send an email to us at [email protected] with your order number and the request, which we will then make sure the shipping team sees.

General

Expected handling times for all items are displayed on our website. When you select the color and grey percentage you are looking for, the amount currently in stock in each of our warehouses will be displayed above the color selection drop-downs. Below the drop-downs will have the expected handling time listed. If this is listed as "Expect to ship out immediately" the item will be shipped out that day, or the next day if it is after business hours when you place the order. If when you select your color it says "Warehouse transfer, expect ship out 2-4 days later" this means that the item is currently being held in a different warehouse, and will ship to you once it has been transferred to the correct warehouse. If any other message is displayed, this means that the item is not currently in stock, and the time shown is the amount of time before we receive the item from the factory and can ship it to you. Please make sure to check if your item is in stock when you order it, as pre-orders are placed the same way as orders that are in stock.

The stylist will trim the empty Lace or Skin all the way to the hairline and a bit above, trimming a few hair knots as well. It will provide a more dense/voluminous look to the hairpiece, as well as providing a blunter look to the hair system.

French lace is slightly thicker and more durable, but will still give you the invisible hairline.
Swiss lace is finer and more fragile than French lace, and blends better with the skin for a less visible appearance.

Yes, we do. Repairs may take 1-2 months.

Unfortunately, we are unable to send extra hair. However, you can purchase repair hair.

If you order multiple systems, the price will be the same, as we are already offering the best possible price.

No, it is not.

Synthetic grey will always remain white. Human grey is more delicate and might turn yellow over time.

Please contact us at 1-866-814-7879 or via email at [email protected] to cancel your order, where one of our customer service specialists can assist you. There is no charge to do this, however, please keep in mind that if the order has already shipped, it will not be possible to cancel it.

If you have exchanged an item and would like to return the new item you received, you can do so within 15 days of receiving that order as long as it is in its original condition and packaging. Returns can be sent to 7295 Rapistan Ct, Mississauga, Ontario L5N 5Z4. You can read more about our shipping and return policies here.

Contact Us


If you have other comments, concerns or suggestions, please feel free to share them by filling out the form below. You can also contact us at:

1.866.814.7879 (US)
1.954.835.228 (Global)
1-866-869-3477 (WhatsApp)


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