Duration: 30 minutes
Answer any hairpieces questions
Platform: Zoom Online Meeting
Duration: 30 minutes
Things to know about your consultation
- The consultation is a total of 30 minutes so please have your questions ready beforehand to make full use of the time.
- You can ask any questions you have about hairpieces from general ones to whether it suits you, how the process works or queries about your already-purchased products.
- If you are using the consultation to discuss a product you’ve purchased from us, please base your review of the consultation on the professional consultant advising you and not the product.
Return Policy: Stock Hairpieces
- You have 15 days from the date of purchase to return your untouched hairpiece for a full refund, minus the shipment paid.
- A restocking charge of $15.00 or more per item will be automatic applied if the returned item is not in its original condition and packaging.
- If you have selected a final sale option, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, the hairpiece can no longer be returned or exchanged.
- Any special requirements need to be addressed at the time of the order being placed.
Return Policy: Hair Extensions
- Returns accepted within 2 weeks of ordering, they must be in their original condition and packaging.
- After 2 weeks an 80% credit of the value will be added to your account towards future orders.
- Large returns are subject to a handling fee.
- No returns after 3 months of ordering.
Return Policy: Supplies
- All supplies are final sale and cannot be returned or exchanged under any circumstances. This policy is strictly enforced.
custom orders, Overstock and Final Sales Items:
- All items located in the custom orders, overstock and clearance category are final sale, no return, no exchange, no refund.
- All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.
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