Service Base cut
Enjoy the stress free approach to hair system usage by having our expert technicians trim the base of your hair system for you, before it ever leaves our warehouse! Simply provide us with the left to right and front to back measurements you require for your system to be a perfect fit and we will take care of the rest.
This service can be performed on both women's and men's systems, and also includes the option to have the empty lace or skin at the front of the unit trimmed off.
Note:
- Purchasing this service will make your order final sale. No returns or exchanges will be accepted if the base of your system has been cut or altered in any way.
- Be aware that this service will add an additional 2-3 weeks to your order processing time.
- Please ensure that the system you are purchasing can be cut down to the size you require (this information can be found on each system's product page).
- Our technicians will reach out to you if the size you have provided cannot be accommodated for your system.
Please note that if your measurement is too small and it might cut off the crown area, we might not be able to perform the service. Additionally, if your basecut template's front shape is too receding than CC or A shape, we might be unable to proceed with the base cut. However, please rest assured that we will contact you promptly to discuss alternative solutions. Our main goal is to ensure your satisfaction with our products and services
Shipping Policy
- Shipping costs are calculated based on the chosen shipping method, weight, destination and the number of items in your package.
- Please allow 1-2 weeks for any online hair service or styling (base cut and/or haircut), after which your order will be shipped.
- ALL orders placed online with Overnight Shipping must be submitted and received before 4:30 p.m. Eastern Time. Any order placed on weekends or holidays will be processed the following business day. Please expect delays during the holiday season.
Return Policy: Service Final Sales
All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.
More details**While we make every effort to ensure the accuracy of each colour and gray percentage of our hair units, it's important to note that the colour representation on electronic devices such as phones, tablets, and monitor screens may vary from the actual colour of the hairpiece. This can happen due to factors such as lighting sources, digital photography, or personal colour perception that affect how the colours appear to individuals. Therefore, we cannot guarantee that the colour you see on your screen portrays the hairpiece's accurate colour.
Superhairpieces grants a 30-day warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of your hair during this period, we will be happy to repair your hairpiece or wig free of charge. Please note that once the unit has been sent to the factory, there will be a few months' wait time. During this time, you will need to provide your own unit.
In addition, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.
**Please note that v-looped-base models are not included in this warranty as they are disposable units. These models include the M111, M111XT, HD111 and M161V.
Defective Hair Systems (other than hair loss) are considered the following for stock and custom orders.
Hair Loss Warranty/Defective Claim Process
Please note: Any / All items received after the 10 days without prior notice will NOT be considered, and the request will be void.
**If you are within the United States or any other country, please ship your hairpiece to our Florida office.
More details