Some of these items ship sooner than the othersOnline Service Package
All online Haircut/Perm/Base cutting services will take approximately 1-2 weeks.
- This service includes the options of a base cut, haircut, front hairline empty material trimming, and clip sewing service.
- This add-on service will be combined with your online toupee order.
- The hair and base will be cut to the sizes you select in the drop-down menu. If you have any special requirements, please include them in the additional information box.
- If the color of your unit is 20, 20R, 22R, 30R, 60, or 60H, we cannot perform the perming service. Due to the process light hair colors must undergo, additional treatment with a perming service will damage the hair beyond repair. Synthetic grey hair is also not able to be permed.
- Please note that the haircut service is to cut the length of the hair system only, not a styling service
- NO Refund / NO Exchange once the hairpiece has been cut and styled under this service.
For Base Cut
Please note that if your measurement is too small and it might cut off the crown area, we might not be able to perform the service. Additionally, if your basecut template's front shape is too receding than CC or A shape, we might be unable to proceed with the base cut. However, please rest assured that we will contact you promptly to discuss alternative solutions. Our main goal is to ensure your satisfaction with our products and services
Shipping Policy
- Shipping costs are calculated based on the chosen shipping method, weight, destination and the number of items in your package.
- Please allow 1-2 weeks for any online hair service or styling (base cut and/or haircut), after which your order will be shipped.
- ALL orders placed online with Overnight Shipping must be submitted and received before 4:30 p.m. Eastern Time. Any order placed on weekends or holidays will be processed the following business day. Please expect delays during the holiday season.
Return Policy: Service Final Sale
All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.
More details**While we make every effort to ensure the accuracy of each colour and gray percentage of our hair units, it's important to note that the colour representation on electronic devices such as phones, tablets, and monitor screens may vary from the actual colour of the hairpiece. This can happen due to factors such as lighting sources, digital photography, or personal colour perception that affect how the colours appear to individuals. Therefore, we cannot guarantee that the colour you see on your screen portrays the hairpiece's accurate colour.
Superhairpieces grants a 30-day warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of your hair during this period, we will be happy to repair your hairpiece or wig free of charge. Please note that once the unit has been sent to the factory, there will be a few months' wait time. During this time, you will need to provide your own unit.
In addition, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.
**Please note that v-looped-base models are not included in this warranty as they are disposable units. These models include the M111, M111XT, HD111 and M161V.
Defective Hair Systems (other than hair loss) are considered the following for stock and custom orders.
Hair Loss Warranty/Defective Claim Process
Please note: Any / All items received after the 10 days without prior notice will NOT be considered, and the request will be void.
**If you are within the United States or any other country, please ship your hairpiece to our Florida office.
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